SUPPORT

Support & FAQ

FAQ, installation, updates and licensing.

FAQ — Installation & Updates

You will usually receive your license key by email within minutes. What you do next depends on the product category.

Category: VS Code extension

Usual (Marketplace): install/update via VS Code Marketplace, then activate using your license key.

Manual (direct download): download the .vsix from GitHub Releases (e.g. timejunky/r4it_published) and install via “Extensions: Install from VSIX…”, then activate.

Category: Grav plugin/theme

Usual: install/update via GPM (if offered), then configure according to the product docs.

Manual: download the ZIP, extract into user/plugins/<plugin> (or user/themes/<theme>), then clear Grav cache.

Category: Other downloads (ZIP/standalone)

Usual: follow the instructions in the purchase email.

Manual: download from GitHub Releases (e.g. timejunky/r4it_published), unpack, then follow the included README.

Where do I manage my licenses? Use My Account (lookup via your license key) or activate directly at /license/activate.

Purchase & Licensing

How to Purchase

  1. Browse our products on Payhip Store
  2. Add to cart and complete checkout
  3. Receive license key via email (usually within minutes)

License Activation

After purchasing, you'll receive an email with:

  • Your license key (JWT token)
  • Activation instructions
  • Link to activation page: /license/activate

You can also use My Account to view your licenses (lookup by license key).

Activation steps:

  1. Go to /license/activate
  2. Paste your license key from the email
  3. Enter your domain (e.g., example.com)
  4. Click "Activate License"

Troubleshooting Activation

"Invalid license key"

  • Check for spaces at the beginning/end of the key
  • Make sure you're using the complete token from the email
  • Verify the key is from your Payhip purchase

"Domain invalid"

  • Enter only the hostname (e.g., example.com)
  • Don't include https:// or paths
  • Don't include www. prefix

"Activation limit reached"

  • Each license allows a limited number of active domains
  • Deactivate unused domains first
  • Contact support if you need more slots

Product-Specific Help

Contact

  • support@ready-4-it.com