PrestaShop Module

Troubleshooting

Fix update, activation and runtime issues.

← Back Overview Requirements

Update Not Offered

Check:

• license still valid?
• domain correct?
• endpoint reachable?

Module Cannot Be Activated

Check:

• PHP version
• file permissions
• conflicts with other modules

Runtime Errors

Check:

• shop/server logs
• latest config change
• reproducible test case

General Rule

Use full restore only as last resort. Isolate root cause first and test one change at a time.

Requirements

Columns

Requirement Version / Status Notes

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Requirement	Version / Status	Notes
PrestaShop	9.x	Current target line for this MailyGator guide.
PHP	PrestaShop 9 recommends PHP 8.5	Supported PHP versions follow the official PrestaShop 9 compatibility chart.
MySQL / MariaDB	MySQL 5.7+ or MariaDB 10.2+	A current database release is recommended.
Apache / Nginx	Apache 2.4+ or Nginx 1.0+	Standard hosting baseline for PrestaShop 9.
JavaScript / Ajax	Native PrestaShop 9 runtime	No separate JS library or standalone Ajax version is required.
PHP extensions	curl, dom, fileinfo, gd, iconv, intl, json, mbstring, openssl, pdo_mysql, simplexml, zip	Matches the official PrestaShop 9 prerequisites.
PHP memory_limit	512M recommended	Official PrestaShop 9 recommendation.
Cronjob / HTTPS	Dedicated cronjob URL per shop	Needed for licensed shop checks and update calls.