Product

Troubleshooting

Fix update, activation and runtime issues.

Update Not Offered

Check:

  • license still valid?
  • domain correct?
  • endpoint reachable?

Module Cannot Be Activated

Check:

  • PHP version
  • file permissions
  • conflicts with other modules

Runtime Errors

Check:

  • shop/server logs
  • latest config change
  • reproducible test case

General Rule

Use full restore only as last resort. Isolate root cause first and test one change at a time.